NobelBiz

NOVEMBER 13, 2023

Additionally, these satisfied customers become brand advocates, spreading positive word-of-mouth and attracting new customers to the business. This organic growth through customer advocacy further contributes to revenue growth. This results in increased customer retention and higher revenue potential.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

VocalCom

NOVEMBER 27, 2017

The rise in smartphone use coupled with the explosive popularity of social platforms has transformed customer service expectations, as brands must engage better and faster than ever before. If you’re wondering just how your brand can keep up, consider these five tips for great social customer service communications.

Customer Service 91

Customer Service Contact center software Customer advocacy Contact Center 91

VocalCom

OCTOBER 16, 2017

It may seem like social conversations take up too much agent time, but answering late or ignoring customers altogether is very costly to brands. Conversely, ignoring complaints is highly damaging—a Conversocial study found that 88% of consumers are less likely to purchase from brands that do not answer complaints on social media.

Customer Service 54

Customer Service Contact center software Customer advocacy Contact Center 54