NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. Customers who enjoy positive interactions are more likely to become repeat buyers, brand advocates, and contribute to a lower churn rate.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

VocalCom

NOVEMBER 27, 2017

The rise in smartphone use coupled with the explosive popularity of social platforms has transformed customer service expectations, as brands must engage better and faster than ever before. If you’re wondering just how your brand can keep up, consider these five tips for great social customer service communications.

Customer Service 91

Customer Service Contact center software Customer advocacy Contact Center 91

VocalCom

OCTOBER 16, 2017

It may seem like social conversations take up too much agent time, but answering late or ignoring customers altogether is very costly to brands. The post 6 Social Customer Service Rules Your Brand Needs to Know appeared first on Vocalcom Blog.

Customer Service 54

Customer Service Contact center software Customer advocacy Contact Center 54