NobelBiz
NOVEMBER 13, 2023
According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 61% of consumers will pay at least 5% more if they know they’ll get a good customer experience. How to measure Your Contact Center’s NPS?
VocalCom
NOVEMBER 27, 2017
The rise in smartphone use coupled with the explosive popularity of social platforms has transformed customer service expectations, as brands must engage better and faster than ever before. If you’re wondering just how your brand can keep up, consider these five tips for great social customer service communications.
VocalCom
OCTOBER 16, 2017
It may seem like social conversations take up too much agent time, but answering late or ignoring customers altogether is very costly to brands. By doing so, your brand will satisfy your current customers and attract new ones for the long-term.
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