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An Introduction to the Virtual Call Center

Noble Systems

What is a virtual call center? Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. This is the concept of the virtual call center.

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Why you need guardrails for your contact center

Cisco - Contact Center

For thousands of years, mankind found ways of transporting themselves for survival. in the all-important Moment of Truth called the contact center interaction. For more information about Cisco Contact Center solutions visit us at Cisco.com. What’s behind this obsession? Learn More.