Serenova

JULY 7, 2020

Scripting to facilitate conversations. Guiding agents through each conversation with real-time scripting helps reduce first-call-resolution times. Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Serenova

JULY 7, 2020

Scripting to facilitate conversations. Guiding agents through each conversation with real-time scripting helps reduce first-call-resolution times. Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

JustCall

MARCH 23, 2023

JustCall JustCall is a cloud-based contact center software and telephony solution. Its robust features, easy implementation process, and affordable pricing plans make it a great contact center solution for small and mid-sized businesses.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

APRIL 5, 2023

Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement. Vonage Overview Vonage offers a unified communications solution, which is ideal for businesses looking to scale. Call recording – Calls are recorded for quality and training.

voip 52

voip Interactive Voice Response APIs Contact Center 52