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The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

Christian Montes, Executive Vice President of Client Operations @NobelBiz The Telephone Consumer Protection Act TCPA addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes.

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Maximizing Success in Call Center Campaigns

NobelBiz

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

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Increase Your Call Center’s Efficiency with a Hybrid Dialer Solution

NobelBiz

By intelligently evaluating agent availability and analyzing call metrics, hybrid dialers optimize call timing and maximize efficiency, enabling call centers to seamlessly balance automated and manual dialing for improved operational performance. Industry agnostic, but popular and very necessary in Collections, Telemarketing, Lead gen.

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How Do Contact Center Dialers Help Your Business Grow?

NobelBiz

With a contact center dialer, you’ll get an ROI before you know it! Dial engines are critical tools for every contact center that executes outbound phone campaigns , whether for retention, collection, information, or sales promotion. CRM integration enables effective customer service and lead management.

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JustCall Vs 8×8: Who Can Seal Your Business’ Fate?

JustCall

Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions. Unfortunately, 8×8 misses out on this front.