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Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center

AWS Machine Learning

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In our previous post , we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel.

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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Talkdesk CX Cloud contact center – Talkdesk, Inc. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. While artificial intelligence (AI) continues to transform the way businesses engage with customers, contact centers are still learning how to best leverage the next-gen technology.

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5 Banking Customer Experience Predictions for 2020

CSM Magazine

To help boost their NPS and differentiate their services, banks will turbocharge contact centres with smart voice channels that offer a frictionless customer experience. John Ing is Principal Operations Lead for CX at IT consultancy and services firm ECS. Before joining ECS this autumn, John spent many years at RBS.

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