AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In our previous post , we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel.

Cloud contact 97

Cloud contact Chatbots Contact Center APIs 97

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Talkdesk CX Cloud contact center – Talkdesk, Inc. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Cloud contact 71

Cloud contact Self service Contact Center Virtual Agent 71

NICE inContact

SEPTEMBER 11, 2018

As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. While artificial intelligence (AI) continues to transform the way businesses engage with customers, contact centers are still learning how to best leverage the next-gen technology.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

CSM Magazine

DECEMBER 17, 2019

To help boost their NPS and differentiate their services, banks will turbocharge contact centres with smart voice channels that offer a frictionless customer experience. John Ing is Principal Operations Lead for CX at IT consultancy and services firm ECS. Before joining ECS this autumn, John spent many years at RBS.

Banking 85

Banking Customer Experience Abandon Call Virtual Agent 85