SharpenCX

AUGUST 4, 2021

Project #1: Consistently Coach and Train your Agents. Your contact center agents have to be prepared to tackle new soft and hard skills to keep up with changing norms. Implementing consistent coaching and training for your agents is an essential first step in giving your customer service strategy a jump start.

Customer Service 128

Customer Service Coaching Contact Center Interactive Voice Response 128

Cisco - Contact Center

SEPTEMBER 17, 2020

Webex Contact Center now supports stereo recording for agent-customer conversations, making it possible to clearly distinguish who is speaking and apply sophisticated voice analytics for customer sentiment detection and agent coaching, to improve customer experiences. To learn more about Webex Experience Management read our ebook.

contact center solutions 122

contact center solutions Contact Center Surveys Enterprise 122

NobelBiz

MAY 16, 2023

In contrast, a cloud-based contact center offers a pay-as-you-go model, allowing for resource allocation based on needs and tackling seasonality and spikes in activity with ease. NobelBiz OMNI+ Hosted Cloud Contact Center Solution What Are the Benefits of a Hosted Contact Center?

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Cloud contact center software systems offer smaller teams the benefits of the same tools and technologies used by big businesses.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

NobelBiz

MAY 16, 2023

In contrast, a cloud-based contact center offers a pay-as-you-go model, allowing for resource allocation based on needs and tackling seasonality and spikes in activity with ease. NobelBiz OMNI+ Hosted Cloud Contact Center Solution What Are the Benefits of a Hosted Contact Center?

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

Playvox

MAY 4, 2023

Multichannel contact centers offer service in many digital channels, but those channels are siloed. Omnichannel cloud contact centers are known for speedy setup and low operating costs. You also need one that empowers your workforce, harnessing the power of motivation and coaching for more agent productivity.

Contact Center 52

Contact Center contact center solutions Multichannel Average Handle Time 52

Noble Systems

FEBRUARY 10, 2021

Shifting customer needs and preferences can make it challenging for contact centers to train and coach agents to ensure that they provide a consistent and exceptional customer experience during every interaction. Ebook: Changing Customer Behavior and the Impact on Contact Centers.

Contact Center 98

Contact Center Gamification Self service Analytics 98