Chief Customer Officer Self service Upselling Wait times 
Talkdesk
FEBRUARY 5, 2021
Video commerce has become a great tool not just for consumer education, but also for upselling and cross-selling. Influencers and consultants are leveraging video to show how products can work better together, encouraging customers to buy them both. Their call centers experienced a spike in customer calls.
Comm100
FEBRUARY 20, 2018
Chatbots are like evolved self-service portals or advanced knowledge bases. They help customers quickly and easily find the answers to simple queries. Businesses who reduce their agent count to save money often find the number of calls and chats in their queue skyrocketing – and customer satisfaction levels taking a hit.
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