Chief Customer Officer Sales Strategic Value Study 
ChurnZero
JANUARY 4, 2019
Articulates clearly what the customer needs to do to onboard and adopt your service for success. Begins in pre-sales to help ensure success factors are established during the sales process. More and more, customers are seeking out companies that share their values. Such days are waning.
ChurnZero
JANUARY 4, 2019
Articulates clearly what the customer needs to do to onboard and adopt your service for success. Begins in pre-sales to help ensure success factors are established during the sales process. More and more, customers are seeking out companies that share their values. Such days are waning.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. No company can afford to be a customer service laggard.
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