Customer Success is Changing: Top SaaS CEOs Reveal What’s Ahead
ChurnZero
OCTOBER 30, 2020
What’s Next For Customer Success? Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. There’s much skepticism about NPS being a valid metric to rely on.
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