Remove Chief Customer Officer Remove Customer centricity Remove Gamification Remove SaaS
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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Blog

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies.

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The Impact of the Customer Experience Function: A Deep Dive Interview with Customer Experience Executive, Erica Mancuso

Vistio

It was a B2B SaaS company serving the healthcare space. They acquired us and I learned a ton under that organization about how to be just incredibly customer-centric in everything we do. And then also close partnership with the other functional groups who … Like products management when you work for a SaaS based company.