Chief Customer Officer, CRM, Seminar and Surveys

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Chief Customer Officer

CRM

Seminar

Surveys

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience

Customer Experience Customer Service Consulting Consulting

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

Customer Guru

MARCH 7, 2018

To prepare myself in advance, I would go through their profile saved on our CRM to understand them better. After meeting these guests, I would also update their profiles in the same CRM, so that they could have a great experience across all the Taj Hotels. Customers found that the way we follow up with them is immensely valuable.

Customer Experience

Customer Experience Customer centricity Chief Customer Officer B2C

Customer Contact Central

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

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