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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Customer Service Leaders: Marsha Collier. Lynn Hunsaker.

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Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

Customer Guru

To prepare myself in advance, I would go through their profile saved on our CRM to understand them better. After meeting these guests, I would also update their profiles in the same CRM, so that they could have a great experience across all the Taj Hotels. I’d highly recommend the Chief Customer Officer, and Chief Customer Office 2.0