Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist
Customer Guru
MARCH 7, 2018
To prepare myself in advance, I would go through their profile saved on our CRM to understand them better. After meeting these guests, I would also update their profiles in the same CRM, so that they could have a great experience across all the Taj Hotels. I’d highly recommend the Chief Customer Officer, and Chief Customer Office 2.0
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