Taylor Reach Group
MARCH 10, 2020
Over the past number of years, the customer experience (otherwise known as “CX”) has become a profession unto itself. Roles like Chief Customer Officer, Customer Experience Director, Manager, Customer Success have been popping up. By Patricia Ballantyne.
Toister Performance Solutions
OCTOBER 26, 2017
Author, speaker, consultant, Brad Cleveland Company, LLC. The relationship between staff and service level is not linear – it’s exponential. Chief Customer Office, SalesLoft. The only caveat was the idea had to be implemented with very little time, money, and resources. Here's what they shared. Greg Collins.
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