Chief Customer Officer, Consulting and First call resolution

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Chief Customer Officer

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First call resolution

50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)

Nicereply

MARCH 23, 2021

Customer Service Experts, Writers, Consultants, and Influencers. Mathew Patterson – Customer Service Evangelist at HelpScout. Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast.

Chief Customer Officer

Chief Customer Officer Customer Service Consulting Consulting

Breaking Down Customer Experience Challenges: A Conversation with Annette Franz, CCXP

Pointillist

JUNE 6, 2018

I’ve got clients where the Chief Customer Officer reports directly to the CEO and where CX teams report to Marketing. Most of my clients employ well-known metrics such as NPS, Customer Satisfaction (CSAT), , First Call Resolution (FCR), and Customer Effort Score (CES).

Journey mapping

Journey mapping Customer Experience Chief Customer Officer Metrics

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

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Customer Contact Central

50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)

Breaking Down Customer Experience Challenges: A Conversation with Annette Franz, CCXP

Webinars

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