Chief Customer Officer, Coaching, Employee engagement and Journey mapping

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Chief Customer Officer

Coaching

Employee engagement

Journey mapping

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience

Customer Experience Customer Service Consulting Consulting

The current state of Customer Experience and how I would like it to be

Customer Guru

DECEMBER 13, 2017

Mapping the customers for each department gives a clear view of how the department’s work impacts the customer experience of the end customer, who is most likely being served by the sales and account management department. The best way to achieve this is to build a Customer Journey Map (CJM).

Customer Experience

Customer Experience Chief Customer Officer Customer centricity Coaching

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

Top 51 Customer Service Leaders – Best Customer Experience Influencers

The current state of Customer Experience and how I would like it to be

Webinars

Stay Connected