CSM Practice

MARCH 9, 2021

Glint is a People Success Platform that leverages real-time people data to help global organizations increase employee engagement, develop their people, and improve business results. Mary Poppen, Glint’s Chief Customer Officer, leads their team, responsible for driving and scaling the company’s ability to delight its customers.

Journey mapping 59

Journey mapping Customer Experience Management Chief Customer Officer 59

Customer Guru

AUGUST 8, 2018

Jeannie Walters is the CEO and Founder of 360Connext, a global customer experience consultancy firm. Her vast experience of over 20 years helps her clients achieve employee engagement, customer loyalty, and overall customer experience. She is a certified CCXP, CX Expert, TEDx Keynote Speaker and renowned blogger.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

Lumoa

JANUARY 19, 2023

Map Your Current Customer Journey To gain a better understanding of how exactly your customers interact with your business, you will need to map out the current customer journey. Employee engagement then becomes a CX strategy challenge.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Maru Group

FEBRUARY 19, 2020

They discussed understanding customer needs in relation to Distributed Energy Resources (DERs). Customer journey mapping is also an important tool for utility providers, as it ensures new programs and initiatives are achieving consumer goals.

Chief Customer Officer 52

Chief Customer Officer Government Customer centricity Journey mapping 52

ijgolding

OCTOBER 3, 2016

How many customer segments should we have? Should we have a Chief Customer Officer. What is fascinating about the questions I am asked, is that more often than not, most organisations have started their journey to becoming Customer Centric. How many people should we have in our CX team? I could go on.

Customer centricity 105

Customer centricity Customer Experience Construction Chief Customer Officer 105

ClearAction

SEPTEMBER 16, 2016

10 Silos Impact Customer Experience Lynn Hunsaker. This might be the highest-ROI effort of your customer experience council, chief customer officer, chief operating officer — or better yet, every employee. And the pain of business silos is well-known to everyone, whether employee or customer.

Customer Experience 106

Customer Experience Chief Customer Officer Surveys Journey mapping 106

GetFeedback

JANUARY 19, 2020

Let’s step through a fictional customer journey and discuss how best to ask for feedback at each touchpoint, using this journey map developed by Jim Tincher of Heart of the Customer , a specialist in journey map consulting. . Click here to enlarge map) . There are dozens of possibilities.

Surveys 146

Surveys Journey mapping Feedback B2B 146