Successful On-boarding in Contact Centers: Top Experts Reveal Secrets
CX Global Media
JULY 9, 2019
The second step ( the first step ) in the contact center agent journey comes with the on-boarding process. In my experience seeing many contact center operations, I see this area of the agent journey being full of improvement opportunities. On-boarding is your employee launching point. CCVS Playbook and Planner.
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