TechSee

SEPTEMBER 21, 2023

Designing Sophie: Generative AI for Service & CX We began working on Generative AI for service about seven years ago, as the shortcomings of chatbots and virtual assistants like Siri and Alexa became clear. These chatbots demanded a lot of effort from users and administrators.

Engineering 109

Engineering Enterprise Chatbots Self service 109

SmartAction

JUNE 9, 2023

Let’s explore this growing technology by understanding what it truly is, reviewing some examples of its applications, diving into its inner workings, and highlighting the associated benefits and challenges businesses and contact centers should consider. They are widely used in customer support, providing 24/7 assistance.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

SmartAction

SEPTEMBER 4, 2018

Their disruptive business model has helped them stand out against other high-level brands, and they’ve utilized technology as tools to give them a competitive advantage in the retail space. TechStyle’s AI Virtual Assistant Solution. So how does this technology fit in with their hiring practices?

Call Center 40

Call Center Virtual Agent Average Handle Time Upselling 40

SmartKarrot

APRIL 17, 2023

This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human. They can be used for a range of tasks, including customer service, sales, and technical support.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

SmartKarrot

APRIL 29, 2021

So, how does it do it all, and how does it benefit us? Let us get started right away. What is an AI Virtual Assistant? How do the AI Virtual Assistants work? AI virtual assistants help our lives by drastically simplifying our interactions with technology. contact-form-7]. Like what you are reading?

Chatbots 10

Chatbots CRM Virtual Agent Upselling 10

Eckoh

JANUARY 31, 2020

The Contact Center of the Future will be a finely-tuned machine – using real-time data to optimize experiences. Last time in our series, we talked about the Agent of the Future and the super-powers they’ll use to delight tomorrow’s customers. So who’s at the controls? You need JavaScript enabled to view it.

Contact Center 52

Contact Center Management Gamification Virtual Agent 52