Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
And, as its mode of operation broadens and becomes more proactive, its success will have to be measured by new metrics, reflecting its critical role in overall business performance. They use knowledgebases, FAQs, mobile customer self-service, chatbots, and peer-to-peer communities in increasing numbers. Lutz Remmers. Irwin lazar.
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