DMG Consulting

JULY 19, 2017

DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. What: Releases 2017 Intelligent Virtual Agent Product and Market Report. The 2017 Intelligent Virtual Agent Product and Market Report is the only in-depth analysis of these emerging solutions. When: Today, 19 July 2017.

Virtual Agent 48

Virtual Agent Consulting Consulting Marketing 48

Fonolo

FEBRUARY 6, 2019

For more on this, see “ How to Think about Chatbots in a Big Picture Kinda Way.” ” To summarize the issue: People think AI is going to expand coverage – that transactions which currently need agents will become self-servable. For more on that topic, see “ AI is Not Reducing Call Center Agent Employment.”

Virtual Agent 62

Virtual Agent Chatbots Gamification Contact Center 62

Creative Virtual

JULY 18, 2019

Conversational AI is increasingly an important piece of these initiatives with chatbots and virtual agents becoming essential tools for providing 24/7 self-service to digital customers. Chatbots are more than customer self-service tools. Not all chatbots are designed for the contact centre.

Interactive Voice Response 40

Interactive Voice Response Chatbots Virtual Agent Self service 40

Eckoh

JANUARY 31, 2020

The same tools will also allow the managers to monitor and tune their ‘digital agents’ whether they be chatbots, voice bots, virtual agents or concierge solutions, using agent free time to QA automated interactions and feeding the data back into AI training models.

Contact Center 52

Contact Center Management Gamification Virtual Agent 52

GetFeedback

APRIL 17, 2019

And, if your tool is capable enough, you can leverage AI-suggested replies and even AI-powered chatbots. Various text templates, suggested replies, customer surveys, the ability to use virtual agents (chatbots) + strong analytics. However, the difficulty with communication automation is staying personal with the customer.

Customer Service 102

Customer Service CRM Self service Gamification 102

DMG Consulting

MARCH 31, 2019

They are in the forefront of leveraging AI and machine learning in their solutions, including sophisticated routing capabilities, analytics (with a focus on predictive analytics), intelligent virtual assistants (IVAs), chatbots and robotic process automation (RPA), and WFO solutions such as workforce management (WFM).

Consulting 48

Consulting Consulting Contact Center Marketing 48

JustCall

MARCH 23, 2023

Talkdesk’s dashboard Top Features of Talkdesk Voice engagement – Smart routing based on IVR selection, business hours, and agent skills. Virtual agent – Conversational AI that provides 24×7 customer support. Chatbot – A website chat widget that integrates with the platform.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52