Fonolo

OCTOBER 3, 2018

For instance, gamification has become a popular way of engaging contact centers teams while also improving the bottom line. Meeting the Industry Standard of Service Level. No Money, Honey. Contact centers are expensive, it’s true. Call Center 101: The Golden Rules of SLAs. What’s Inside: SLAs in Nutshell.

Contact Center 170

Contact Center contact center workforce Gamification Call Center 170

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Lumoa

FEBRUARY 9, 2023

By leveraging AI technology, customer service chatbots can better understand customer intent and automate customer support inquiries. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Creative Virtual

JULY 18, 2019

Conversational AI is increasingly an important piece of these initiatives with chatbots and virtual agents becoming essential tools for providing 24/7 self-service to digital customers. Chatbots are more than customer self-service tools. Not all chatbots are designed for the contact centre.

Interactive Voice Response 40

Interactive Voice Response Chatbots Virtual Agent Self service 40

Hodusoft

AUGUST 9, 2023

With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate. Multi-tenant contact center software can facilitate gamification in the work environment. Here’s where multi-tenant contact center software can come in handy.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52