Chatbots First call resolution industry standards Scripts 
Global Response
MARCH 27, 2024
An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. It should enable agents to respond to the unique aspects of each call while maintaining a high standard of service.
JustCall
AUGUST 23, 2023
It’s not just about the tools or scripts, it’s about the environment, empowerment, and encouragement agents receive. Customer Support Technologies: Leverage cutting-edge technologies like AI chatbots and predictive analytics, and regularly train your team to maximize the potential of these tools for superior service delivery.
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