Chatbots Finance SaaS Strategic Value 
ChurnZero
JANUARY 4, 2019
As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. If we’re not at peak SaaS, we’re probably close to it. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.”
ChurnZero
JANUARY 4, 2019
As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. If we’re not at peak SaaS, we’re probably close to it. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.”
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