Remove Chatbots Remove Entertainment Remove Gamification Remove Self service
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AI Customer Service: Today’s Most Transformative Technologies

TechSee

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. This is likely one reason why Oracle found that 80% of sales and marketing leaders say they currently use or plan to deploy chatbots in the near future. Biometrics.

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A Contact Center Expert’s Guide to Improving CX in 2019

VHT

People love using chatbots for simple tasks. Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. They work 24/7 across web, mobile, text and social channels.

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18 Ways to Improve Your Customer Engagement Strategy (With Examples)

JivoChat

And many questions are repetitive, leaving service members answering simple queries over and over and unable to resolve more complex issues. AI-powered chatbots are a revolutionary way to address this issue. Use gamification. Gamification is a powerful way to influence customers and reward loyalty.