Chatbots Customer Service Multichannel White Paper 
VocalCom
JUNE 24, 2020
Gartner reveals that 91% of organizations are planning to deploy AI within the next three years and that by 2025, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%. AI to enhance human relationships. Proactive experience hubs.
VocalCom
JULY 2, 2020
We are social creatures and the value interacting with another human being over a machine when dealing with a complex and emotional problem cannot be underestimated: humans offer a level of empathy that no chatbot or automated agent can currently provide. On the other hand, technology does more than answering the basic needs of customers.
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VocalCom
JUNE 18, 2020
Gartner’s 2019 Magic Quadrant report anticipated that, by 2022, contact center as a service (CCaaS) would become the preferred adoption model for about half of contact centers, up from about 10% in 2019. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.
VocalCom
JUNE 22, 2020
Offering a solution which integrates seamlessly with the company’s CRM application , and offers instant access to both customer data and history of the customer journey across all channels, will enable agents remain performant from any location. Want to know more about the evolution of contact centers ?
Comm100
APRIL 6, 2020
Its effectiveness has been proven across industries, and its uses have expanded into many areas, from marketing to customer service. Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5% But what does ‘omnichannel customer engagement’ even mean?
Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. At its core, the digital omnichannel promise is simple; it means supporting customers effectively and cohesively across all digital channels. It was a shift backed by data—lots of it.
Fonolo
FEBRUARY 7, 2013
Most callers will begin subconsciously rating their customer experience from the beginning of the interaction, regardless of the channel; phone, web, social media, or mobile app. Take advantage of some of the great technology available today and make your self-service platform smart. Really smart. Optimize your IVR and call-routing.
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