Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Here are some of the 2019 trends that help to humanize interactions between companies and their customers. Leverage Gamification for Soft Skills Development.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

MARCH 18, 2021

Cloud-based solutions provide the agility and flexibility needed to quickly support a remote workforce while continuing to manage patient service operations. In fact, many that shifted from on-premise to the cloud saw improvements in customer service, agent efficiency and productivity. Case Study: BC Services.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Here are some of the 2019 trends that help to humanize interactions between companies and their customers. Leverage Gamification for Soft Skills Development.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Nicereply

JANUARY 18, 2023

That includes the Nicereply app, which is the highest-rated customer satisfaction survey app at Zendesk Marketplace (you can read more about the most popular survey tools for Zendesk in our free Zendesk Survey Tools Comparison eBook). Free Trial: Available for 14 days Pricing: $19 – $99 per agent/ month.

Self service 52

Self service Analytics Enterprise APIs 52

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Playvox

JUNE 22, 2023

These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience. 10% off their next purchase) to boost response rates.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52