Chatbots Customer retention Multichannel Upselling 
VocalCom
JANUARY 22, 2018
According to a survey by Segment, 49% of customers have made impulse purchases upon receiving personalized recommendations. The same survey found that once customers make purchases, they tend to keep their items. 85% of customers claimed to be happy with their impulse purchases, and only 5% of the items were returned.
SmartKarrot
FEBRUARY 6, 2024
Customers now expect to transition effortlessly between online and offline channels, and businesses that fail to meet these expectations risk losing valuable customers to competitors. This level of personalization enhances the customer experience and increases the likelihood of successful engagement.
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JustCall
FEBRUARY 25, 2020
Chatbots and not trained humans are interacting with customers now. Financial services must be technologically updated if your aim is NOT to lose hold of customers. I find the feature that makes it unique from other shared inbox tools is that you get multichannel support and very smooth integrations with other business tools.
JivoChat
APRIL 13, 2021
Automating customer service isn’t a fad. While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 billion in 2019.
Comm100
FEBRUARY 5, 2018
What Customer Engagement Software Tools Are There? Multichannel and Omnichannel Software. Exploring A Broad Term: What Is Customer Engagement Software? Some software solutions specialize in one single touchpoint or area of customer engagement — such as through social media, marketing, the company website, live chat, etc.
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