JustCall

MARCH 14, 2023

Personalized Recommendations Companies can use customer data to recommend products or services that are tailored to the individual customer’s preferences. This can be done through personalized emails, website recommendations, or even chatbots. Innovation Innovation is key to staying ahead in the banking industry.

Customer Experience 52

Customer Experience Banking Chatbots Interactive Voice Response 52

PeopleMetrics

NOVEMBER 1, 2022

When a customer does need help from a bank, they will likely be in a hurry and looking for a quick answer to their question. For some customers, this might be solved by sufficient self-service tools, while other customers may need short wait times to speak to a knowledgeable customer representative.

Banking 62

Banking Customer Experience Chatbots Accountability 62

Balto

SEPTEMBER 12, 2023

Customers no longer need to call you whenever they face a small issue or technical difficulty. Instead of being put on hold or having to call your contact center during business hours, customers can now chat with AI chatbots that are available around the clock to resolve common queries and issues.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

Lumoa

FEBRUARY 9, 2023

Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178