RichCall

SEPTEMBER 13, 2017

Customers have begun to use, and in some cases even prefer, non-agented interactions. They use knowledgebases, FAQs, mobile customer self-service, chatbots, and peer-to-peer communities in increasing numbers. This is the future of customer service. Lutz Remmers. Blake Morgan. ” Jon Arnold. Irwin lazar. Jon Arnold.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Pointillist

SEPTEMBER 28, 2021

Once the company analyzed the entire setup journey, they realized that the majority of customers visited the FAQ page to self-serve, but leaked into agent-assisted channels to complete the process. By taking a journey-based approach, the wireless provider was able to improve the FAQ page.

Contact Center 40

Contact Center Self service Metrics Analytics 40

Netomi

JANUARY 5, 2022

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Evan Shumeyko.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98