ShepHyken
JANUARY 22, 2018
The authors started by surveying 400,000 customers who interacted with brands in the airline and wireless industries to find out how much more customers would spend if they received better service. Incorporating a chatbot? My Comment: This is a fascinating article with a focus on customer service delivered through social channels.
Toister Performance Solutions
DECEMBER 23, 2021
I logged into my wireless phone service account after unexpectedly receiving a $15 credit. First escalation: chatbot The website offered more help via chat, so I tried it. What I didn't realize was that "chat" really meant "chatbot." Research shows customers really don't like chatbots. This caused the first escalation.
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TechSee
JANUARY 28, 2020
According to recent research on consumer behavior, everything from coffee machines and smart TVs to wireless routers and drones were on the chopping block last year. This is a serious problem. Consulting firm Accenture reported that 68 percent of all consumer electronics returns fell under the NFF umbrella.
TechSee
OCTOBER 16, 2018
While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Maybe he should have stuck with the hose. The Consumer Challenge. Virtual Assistants . The popularity of voice assistants is also on the rise.
TechSee
JANUARY 14, 2021
If you’ve ever been tempted to smash your wireless router or take a bat to your smart thermostat out of sheer frustration, then you already have a pretty good idea of why we do what we do at TechSee. Never heard of TechSee? ever again.
CSM Magazine
JUNE 22, 2020
Bluetooth headsets are wireless and retain a longer charge, while a high-quality drive-through speaker system lets employees hear customers’ orders more clearly. For example, AI chatbots and apps answer customer queries while AI-integrated kiosks tend to customers for shorter waiting times. Table Tops and Kiosks for Ordering.
3CLogic
APRIL 9, 2020
For instance, How-To guides or a chatbot are great tools if the customer has an easy to answer question such as resetting a password. Verizon currently reports an average of 800 million wireless calls daily on weekdays, almost double the volume of the traditional pick, Mother’s Day. By the end of 2019, Amazon had sold over 200 million.
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