Hodusoft

JUNE 7, 2024

Workforce Management Workforce management in a call center is all about ensuring the right amount of agents with the anticipated call volume to improve operational efficiency and service levels. Effective workforce management not only reduces costs but also enhances customer service standards.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Xaqt

APRIL 1, 2020

Don’t wait until someone in your call center tests positive or there is a shelter-in-place order and you’re forced to close down. There are several ways you can prepare your contact center for the Coronavirus pandemic. In an era when companies need to control costs without sacrificing their customer support, AI tools can help.

Call Center 52

Call Center Interactive Voice Response Contact Center Chatbots 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

These businesses strive to identify what their customers want, and do their utmost to fulfill their needs, wants and requirements with the products and services that they offer. These businesses also excel in customer-care and after-sales service.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Fonolo

NOVEMBER 17, 2020

More than a third of service organizations already have a defined AI strategy, and more than half are currently investigating ways to use it in the business. Call Centers Will Change in 2020. While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176