Chatbots CRM Omni-channel support Sales 
Nicereply
JANUARY 9, 2023
Provide Omni-Channel Support. For example, someone enjoys calling up customer support to solve their issues, while a more introverted person may prefer reaching out via social media platform such as WhatsApp or live chat. That’s where omnichannel support comes in handy. Slack is a good example of this.
NobelBiz
MARCH 12, 2024
Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools. Enables instant, personalized interactions based on the entire customer journey.
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