Fonolo
OCTOBER 3, 2018
Contact centers are expensive, it’s true. When you add into the mix contact center wish-list items (more agents, more social media customer support, more analysts, omnichannel capabilities, chatbots and other smart technology capabilities) the bill becomes exorbitant and the hand-wringing ensues.
Aspect
JANUARY 21, 2019
Easy, remote access to key contact center workforce management tools : Mobile apps allows agents to easily change their schedules and let supervisors easily manage agent schedules…from anywhere. Stay tuned for our next blog explaining how we are using Workforce AI to make life easier for the entire workforce.
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BlueOcean
SEPTEMBER 30, 2019
While your input is critical when hiring and training the initial team before launch, the long-term effort of managing your contact center workforce including attracting, recruiting, and onboarding new agents can officially be out of your hands. Flexibility. Scaling up doesn’t necessarily mean the same thing to all businesses.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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