Don’t Have Live Chat? Here’s Why You Should.
SharpenCX
AUGUST 7, 2023
That means you have to get smarter and more efficient about using their time and resources to serve as many people as possible. Sure, there are self-service options and automated chatbots to speed up service. Industry standards show agents can handle about two or three live chats at a time, while experienced reps can take on more.
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