Remove Chatbots Remove Contact center software Remove Gamification Remove Upselling
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8 Tips to Prepare Your Holiday Contact Center Agents

Calltools

Add notes to your CRM or contact center software during and after each call. Upsell and cross-sell products to increase holiday contact center revenue. 87% of contact center agents worked from home in 2021 — up from 19% in 2019. Implement Gamification Dashboards.

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Make Life Easier for Your Entire Workforce

Aspect

Contact center software providers have responded to this revelation by introducing new features that cater to the needs of agents. But enhancements to agent software tools are only part of the picture.