Chat in the Contact Center – an Expert Panel Weighs in – Part 2/3
Taylor Reach Group
JUNE 13, 2017
Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Colin: AI Chat today, often called chatbots or virtual agents, are not very sophisticated and certainly they are not ready for the scalable bulk response’ world JD is speaking about. Turaj – Senior Consultant - Toronto.
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