Chatbots Complaint resolution CRM Video 
ShepHyken
NOVEMBER 29, 2019
CRM tools are increasingly incorporating social media into their customer support modules. This allows support teams seamless access to customer information and complaints on the same platform. Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers.
Blueship Call Center
JULY 7, 2023
Chatbots and Virtual Assistants The usage of chatbots and virtual assistants is one of the most significant ways technology is revolutionising customer service. Virtual assistants and chatbots may also free up human agents to concentrate on more complicated inquiries, leading to quicker response times and more customer satisfaction.
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