Chatbots Chief Customer Officer Finance Strategic Value 
ChurnZero
JANUARY 4, 2019
AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Such days are waning.
ChurnZero
JANUARY 4, 2019
AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Such days are waning.
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