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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Arie Goldshlager.

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Breaking Down Customer Experience Challenges: A Conversation with Annette Franz, CCXP

Pointillist

I’ve got clients where the Chief Customer Officer reports directly to the CEO and where CX teams report to Marketing. Annette: I am excited about the changes that the application of Artificial Intelligence are bringing about in the field of customer experience. Is it within Marketing, Operations or some other function?