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Action Changes Things: Make it Happen in 2021

CCNG

JANUARY 13, 2021

At the recent CCNG Fireside Live Chat held in December I had the opportunity to provide my reflection on 2020 and what I predict will happen in 2021 alongside two other industry colleagues, Poly and Avtex. Employee Engagement and Development As leaders, we were faced with several challenges this year.

CCNG 195
CCNG Average Handle Time Finance Employee engagement 195
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Why putting employees first leads to a profitable customer experience

CCNG

OCTOBER 11, 2023

Creating happy work environments But what may not be as obvious is that the product team responsible for the digital experience, the finance team responsible for the 30-day return policy and the marketing team that didn't make the policy clear also impacted the customer's experience.

CCNG 195
CCNG Customer Experience B2C Finance 195
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