CCNG, Customer Support and Quality management

Acceptance and Fun - Keys for Supporting Your Virtual Team

CCNG

SEPTEMBER 29, 2020

So how are customer support operations adjusting to the new virtual work environment over inhouse work environment? CCNG members have shared ideas on how they engage and work with remote agents keeping things fun and engaging. Jaedeanne Shaver is Customer Service Training and Quality Manager at Alcon in Fort Worth Texas.

CCNG

CCNG Quality management Customer Support Management

Customer Service Isn’t the Cost You Want to Cut

CCNG

JANUARY 11, 2023

I’ve seen companies pull back on spending in areas they believed to be “not as critical” (like customer support or the contact center) to the organization’s success, only to have it come back to haunt them. These same companies found themselves having slow growth and customer service and customer retention issues.

Customer Service

Customer Service CCNG Education Self service

Customer Contact Central

Acceptance and Fun - Keys for Supporting Your Virtual Team

Customer Service Isn’t the Cost You Want to Cut

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