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Six Ways To Stimulate Workforce Connectedness And Electrify Employee And Customer Experience

CCNG

NOVEMBER 9, 2022

For example, engagement among customer service agents is demanding due to the one-to-one nature of customer care, the continuous flow of customer interactions and the lack of physical mobility due to reliance on screen-based support systems.

Gamification

Gamification Customer Experience CCNG Employee engagement

When to Call a Contact Center Consultant…

CCNG

MAY 27, 2021

Migration from cost center to revenue center In the continual drive to do more with less, more contact centers are moving from being a cost center to a profit center by moving from pure customer support, to a sales focused center. Eric Berg is a CCNG Academy member with a consultant focus on Contact Center Technology and Work at Home.

Consulting

Consulting Consulting Contact Center Gamification

Six Ways To Stimulate Workforce Connectedness And Electrify Employee And Customer Experience

When to Call a Contact Center Consultant…

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