HOW TO PREVENT AGENT APATHY
CCNG
MARCH 8, 2023
You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how? Managers need to dive in deep and understand what could have resulted in such a disengaged workforce. Justin Robbins is a CCNG advocate and long time industry colleague, and President of Metric Sherpa.
Let's personalize your content