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HOW TO PREVENT AGENT APATHY

CCNG

You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how? Managers need to dive in deep and understand what could have resulted in such a disengaged workforce. Justin Robbins is a CCNG advocate and long time industry colleague, and President of Metric Sherpa.

Morale 195
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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. Through three decades of CCNG’s evolution, David has guided CCNG and its members through different modalities of facilitation and communication.