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A Key Issue Customers Miss When Choosing a Cloud Contact Center Product

CCNG

JULY 26, 2023

Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. 1 As a key part of an organization, contact centers are often greatly affected by change. That’s why it needs to be a key consideration when selecting a cloud contact center product.

Cloud contact

Cloud contact Contact Center CCNG Finance

How to Reduce Contact Center Implementation Cost Surprises

CCNG

NOVEMBER 15, 2023

Have you ever experienced a contact center implementation project where there were surprise costs? I don’t know the industry statistics for how often this occurs in contact centers, but a variety of 3rd party IT industry organizations and journals say it’s above 30% for software projects.

Contact Center

Contact Center CCNG Cloud contact Consulting

Customer Contact Central

A Key Issue Customers Miss When Choosing a Cloud Contact Center Product

How to Reduce Contact Center Implementation Cost Surprises

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