The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience
CCNG
JUNE 14, 2023
Here are some key metrics and approaches to consider: Key Metrics to Assess Customer Engagement and Loyalty In Jeanne Bliss’s book, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine , "Competency #1 is to Honor and Manage Customers as Assets".
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