Global Response
FEBRUARY 13, 2022
Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities. However, a call center’s primary goal is to provide exceptional telephone support. Connect with a customer service consultant today to get your call center questions answered.
CSM Magazine
JUNE 12, 2020
Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately.
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