Caller satisfaction Customer Experience Demo Metrics 
Calltools
JUNE 9, 2021
Explore the top inbound KPI metrics you should monitor to improve your operational efficiency. Importance of Inbound KPI Metrics. Are you providing the level of service your customers deserve? Without KPI metric monitoring, you may not even know which areas of your operations need improvement. Abandonment Rate.
JustCall
APRIL 26, 2022
They are able to assess factors like average talk time, average hold time, and caller satisfaction level among others to figure out which agent needs more training and guidance. Then you can use software powered by AI to analyze those metrics. Understand customer sentiments for tailored communication.
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